Empowering Local Commerce. Building Digital Trust.

Welcome to D-Town Market, your hyperlocal e-commerce platform that connects customers with trusted retailers in their city. By using www.dtownmarket.in or our mobile app, you agree to our terms. Please read them carefully.

1. Introduction
D-Town Market — Where Local Dreams Go Digital
At D-Town Market, we believe in doing business differently — with heart, honesty, and a commitment to empowering communities. Our platform is built on four powerful principles:
Transparent Pricing: We say what we charge — no hidden costs, no surprise fees. Just honest value you can trust.
Empowering the Unemployed: We’re working to create meaningful opportunities for local youth, providing skills and a platform to thrive.
Digitizing Local Retailers: We help neighbourhood shops take their businesses online, expanding their reach while preserving their local identity.
Quality at Local Prices: From daily essentials to trusted favourites, we ensure top-tier products at rates that stay within reach.
D-Town Market is more than just a marketplace — it's a movement to uplift, connect, and transform our local economy.
D-Town Market is operated as a digital marketplace platform (“Platform”) enabling registered vendors (“Sellers”) to list and sell their products to registered users (“Customers”).
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the following Terms and Conditions.

2. Eligibility to Use
Eligibility to Use D-Town Market
To ensure a secure and trustworthy marketplace experience, users must meet the following eligibility criteria:
Age Requirement: Users must be at least 18 years old to register and use the platform. By accessing D-Town Market, you confirm that you meet this legal age requirement.
Valid Contact Information: All users must provide accurate and up-to-date contact details, including a valid phone number and email address for communication and verification purposes.
Local Residency: D-Town Market primarily serves local communities. Preference may be given to users residing in serviceable areas as defined by the platform.
Compliance with Local Laws: All users must adhere to applicable local, state, and national laws and regulations while using D-Town Market for buying or selling.
Account Responsibility: Each user is responsible for maintaining the confidentiality of their account credentials and for any activity under their account.
Genuine Intent to Transact: The platform is intended for genuine buyers and sellers. Misuse, fraudulent activity, or false listings may lead to suspension or termination of access.
 

3. Account Registration & Responsibilities
To access and use the services offered by D-Town Market, users must complete a secure registration process. By creating an account, users agree to the following responsibilities:
Accurate Information: All registration details provided must be complete, accurate, and up-to-date. Users are expected to update their information promptly in case of any changes.
Single Account Ownership: Each individual or business is permitted to maintain only one account unless expressly authorized by D-Town Market. Duplicate or fake accounts may result in suspension.
Confidential Login Credentials: Users are responsible for maintaining the confidentiality of their login details. Any activity under a registered account will be assumed to have been performed by the account holder.
Compliance & Integrity: Users agree to use their account in accordance with D-Town Market’s policies, and local laws. Fraudulent or misleading activity, including false listings or misrepresentation, is strictly prohibited.
Timely Communication: Registered users are expected to respond promptly to order updates, inquiries, and support communications to ensure smooth and professional interactions.
Account Termination: D-Town Market reserves the right to suspend or terminate accounts that violate platform rules, misuse services, or pose a risk to the marketplace community.
 

4. Product Listings & Pricing
At D-Town Market, we are committed to delivering a transparent, reliable, and user-friendly experience. To maintain marketplace integrity, the following guidelines apply to all product listings and pricing:
1.Accurate Product Information: Sellers must provide clear, truthful, and detailed descriptions of each product, including specifications, images, and condition. Misleading listings are not permitted.
2.Fair & Transparent Pricing: All product prices must reflect genuine selling rates. Sellers are expected to set fair prices that align with the local market and avoid excessive markups or deceptive practices.
3.No Hidden Charges: Final product pricing must be inclusive of all costs where possible. Any additional delivery or service fees must be disclosed clearly at the time of listing.
4.Currency & Taxes: Prices should be listed in Indian Rupees (INR) and, where applicable, must include all relevant taxes to ensure buyers have full visibility of the total cost.
5.Timely Updates: If a product is out of stock or if prices change, sellers must promptly update the listing to avoid confusion or delays.
6.Prohibited Listings: Items that are illegal, counterfeit, hazardous, or violate intellectual property laws are strictly prohibited and will result in immediate removal and possible account suspension.
7.Monitoring & Enforcement: D-Town Market reserves the right to monitor listings and adjust or remove any product that does not comply with platform standards or community guidelines.

5. Orders, Deliveries & Fulfilment
At D-Town Market, we strive to ensure every order is handled with care, delivered on time, and fulfilled to the highest standards. Our order and delivery process is designed for clarity, speed, and customer satisfaction:
1.Order Confirmation: Once an order is placed, users will receive a confirmation with order details and expected delivery timelines via SMS, email, or in-app notification.
2.Efficient Fulfilment: Sellers are expected to process and dispatch orders within the specified timeframe. Delays or cancellations must be communicated proactively.
3.Local Delivery Partners: We collaborate with local delivery personnel to ensure faster, more reliable service while generating employment opportunities within the community.
4.Tracking & Updates: Buyers will receive regular updates on order status. Real-time tracking may be available for certain delivery areas.
5.Delivery Timelines: Most deliveries are completed within 1–3 business days, depending on product availability and buyer location. Estimated delivery times will be clearly communicated at checkout.
6.Order Accuracy & Packaging: Sellers must ensure that products are correctly packed, labeled, and match the description provided in the listing.
7.Failed Deliveries & Re-attempts: In case of unsuccessful delivery attempts, the buyer will be notified, and a re-attempt may be made as per D-Town Market’s delivery policy.
8.Delivery Charges: Any applicable delivery fee will be transparently displayed at the time of checkout and included in the final invoice.
9.Fulfilment Guarantee: In case of any discrepancy, non-delivery, or damaged items, customers are encouraged to contact support within the defined resolution window for swift redressal.

6. Returns, Replacements & Refunds
7-Day Return Policy
D-Town Market is committed to customer satisfaction and fair resolution in case of issues with orders. Our policy is designed to be transparent, hassle-free, and supportive for both buyers and sellers.
1.Return Eligibility: Products are eligible for return only if they are defective, damaged, incorrect, or not as described. The return request must be raised within [7] days of delivery, subject to seller-specific policies.
2.Easy Replacement: If the same product is available, buyers may request a free replacement instead of a refund, provided the request meets return criteria and stock is available.
3.Refund Process: Once a returned item is received and verified, refunds will be processed to the original payment method or wallet within [5-7] business days. Refund timelines may vary depending on the payment provider.
4.Non-Returnable Items: Certain items such as perishables, personal hygiene products, or services may be marked “non-returnable” and are not eligible for return or replacement.
5.Pickup & Logistics: Return pickups will be arranged by D-Town Market where possible. In select cases, customers may be asked to self-ship the product with proper tracking details.
6.Dispute Resolution: In case of any disagreement between buyer and seller, D-Town Market’s support team will review the matter fairly and may request photographic/video evidence to ensure fair resolution.
7.Misuse of Policy: Frequent or unjustified return claims may lead to warnings or restrictions on future return requests to maintain platform integrity.

7. Payment & Transactions
We offer secure payment gateways: UPI, cards, wallets, net banking.
Cash on Delivery (COD) may be available for select orders.
In case of payment failure, retry or use an alternate payment mode.
D-Town Market never stores your payment details.

8. Vendor Responsibilities
At D-Town Market, our vendors are the heart of the platform. To ensure a smooth, trustworthy, and professional shopping experience, all registered vendors are expected to uphold the following responsibilities:
1.Honest Representation: Vendors must provide accurate, detailed, and truthful product listings, including clear images, specifications, and pricing. Misrepresentation may lead to account penalties.
2.Timely Fulfilment: Orders should be packed and dispatched within the promised timeline. Consistent delays or cancellations affect customer trust and may impact vendor rankings.
3.Quality Assurance: Products delivered must match the description and quality stated on the listing. Defective, counterfeit, or substandard items are strictly prohibited.
4.Inventory Management: Vendors must keep their inventory updated. Out-of-stock products should be promptly marked as unavailable to avoid order cancellations.
5.Transparent Communication: All buyer inquiries, order issues, or complaints must be addressed professionally and promptly to maintain high service standards.
6.Compliance with Policies: Vendors are required to follow D-Town Market's terms, return policies, and applicable laws, including tax regulations and product restrictions.
7.Fair Pricing: Vendors must ensure their pricing is fair, inclusive of applicable taxes, and reflective of the local market. Inflated pricing or hidden charges are not allowed.
8.Support Local Values: Vendors are encouraged to contribute to the platform’s mission by sourcing ethically, supporting local talent, and engaging in environmentally conscious practices.
9.Responsibility for Returns & Refunds: In case of valid return requests, vendors must cooperate fully with D-Town Market’s support team to ensure fast resolution and customer satisfaction.

9. Prohibited Activities
To maintain a safe, fair, and responsible marketplace, D-Town Market strictly prohibits the following activities:
1.Sale of Illegal or Restricted Items: Any listing or transaction involving counterfeit goods, stolen property, banned substances, weapons, or items prohibited under local or national laws is strictly forbidden.
2.Fraudulent Behavior: This includes fake listings, misrepresentation of products, payment fraud, or manipulating prices, reviews, or order metrics.
3.Abusive Conduct: Harassment, offensive language, discrimination, or threats directed at customers, vendors, or support staff will not be tolerated.
4.Spamming or Misleading Content: Posting irrelevant, repetitive, or deceptive content for marketing, phishing, or misinformation purposes is strictly disallowed.
5.Exploiting Platform Loopholes: Any attempt to bypass platform rules or exploit bugs, including unauthorized automation or scraping, may result in account suspension.
6.Violation of Intellectual Property Rights: Listing products using copyrighted images, brand names, or designs without proper authorization is a serious violation.
7.Misuse of Ratings and Reviews: Offering incentives for positive reviews or posting false ratings to defame competitors is strictly prohibited.
8.Unethical Business Practices: This includes price gouging during emergencies, false delivery updates, or refusing legitimate returns and refunds.
9.Multiple or Fake Accounts: Creating multiple accounts to gain unfair advantage or impersonate other users is not allowed.
10.Non-compliance with Local Laws: All activities on D-Town Market must align with applicable legal and regulatory standards.

10. Intellectual Property
D-Town Market respects the intellectual property rights of others and expects all users—sellers, buyers, and partners—to do the same. The following principles outline our commitment to protecting creative ownership and legal compliance:
1.Respect for Original Content: Users must only upload and use content (including images, product descriptions, logos, or brand names) that they own or have explicit permission to use.
2.Prohibition of Infringing Material: Listings that contain copyrighted, trademarked, or patented material without proper authorization are strictly prohibited and may be removed without notice.
3.Brand Integrity: Sellers must not misrepresent their affiliation with any brand or falsely market products using another entity’s intellectual property.
4.Reporting Infringement: Rights holders may report suspected IP violations by contacting D-Town Market support with appropriate evidence. Verified claims will be investigated promptly and thoroughly.
5.Response to Violations: Confirmed cases of IP infringement may result in removal of content, suspension of the violating account, or legal escalation if necessary.

11. Limitation of Liability
o the maximum extent permitted by law, D-Town Market, including its owners, employees, affiliates, and service partners, shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising out of:
1.Use or Inability to Use the Platform: Including delays, interruptions, system errors, or loss of data or content.
2.Third-Party Conduct or Listings: Any issues related to the actions, omissions, products, or services of third-party sellers or buyers using the platform.
3.Unauthorized Access: Damages caused by unauthorized access to your account or personal data due to misuse or negligence.
4.External Links & Services: Losses resulting from reliance on or interactions with external websites, platforms, or services linked through D-Town Market.
5.Force Majeure Events: Circumstances beyond reasonable control, such as natural disasters, internet disruptions, or government-imposed restrictions.
Users agree that D-Town Market’s liability in any case shall be limited to the amount paid (if any) for services on the platform in the preceding 30 days.
We do not guarantee uninterrupted access or zero-error service at all times.
Any claim must be reported to us within 7 days of the issue.

12. Privacy Policy
We take your privacy seriously. Personal data collected is used solely for transaction processing, customer service, and platform improvement. Read our full [Privacy Policy] for details on data storage, usage, and protection.

13. Legal Jurisdiction
In case of disputes, the matter shall be governed by the laws of India and shall be subject to jurisdiction in the courts of Asansol, West Bengal.

14. Amendments
D-Town Market reserves the right to modify, update, or revise these terms, policies, and platform features at any time, to reflect changes in legal requirements, business needs, or user feedback.
1.Notification of Changes: Whenever possible, significant changes will be communicated to users through email, notifications, or an announcement on the platform.
2.User Responsibility: Continued use of D-Town Market services after such changes implies acceptance of the updated terms. Users are encouraged to review policy updates regularly.
3.Version Control: The most current version of each policy will always be available on the platform. In the event of any discrepancies, the latest version will prevail.
4.Feedback-Driven Evolution: We value input from our community. Suggestions and feedback may help inform future updates and improvements to the platform.

15. Contact Us
For any issues or assistance:
Email: support@dtownmarket.in
Phone: +91-01169268800
Website: www.dtownmarket.in
Hours: Mon–Sat | 10:00 AM – 7:00 PM

D-Town Market – “Your Local Shops, Online Now.”
© 2025 D-Town Market. All Rights Reserved.