Shop by Category
At D-Town Market, customer trust comes first. Our Cancellation, Return & Refund Policy is designed to provide a smooth, secure, and transparent shopping experience for both customers and sellers.
Customers must record a clear parcel opening video from start to finish at the time of delivery. Claims related to missing items, damaged products, wrong products, or parcel tampering will only be accepted if a valid unedited opening video is provided.
Customers may cancel orders before shipment without penalty. Once shipped, orders cannot be cancelled but may qualify for return after delivery.
Return requests can be raised within 7 calendar days from delivery for eligible products.
Once the returned item passes quality verification, refunds are processed securely.
Login to your D-Town Market account and select the product order.
Choose the return reason and upload product photos or parcel opening video if required.
Our delivery partner schedules pickup within 2–4 working days.
After successful quality verification, refund or replacement is initiated.
Certain products are marked non-returnable due to hygiene, safety, or seller restrictions.
To maintain fairness and platform integrity, D-Town Market actively monitors suspicious return behavior, fake claims, and policy misuse.
Our customer support team is available to assist you anytime.
“Empowering Local Commerce. Digitally.”
These cookies are essential for the website to function properly.
These cookies help us understand how visitors interact with the website.
These cookies are used to deliver personalized advertisements.